Privacy Policy

Effective Date: 10-01-2020

Purpose of the Notice:

Canyon State Servicing Co, LLC (the company) shares your concerns about privacy. The Company is committed to respecting the privacy of our customers. Therefore, in accordance with Federal and State laws and regulations, we are providing you with this notice of how we might use the information about you which we gather in the process of opening and maintaining your account servicing account.

In compliance with Title V of the Gramm-Leach-Bliley ACT (GLBA) and the laws of the State in which you reside generally prohibit us from sharing non-public personal information about you with a third party unless we provide you with this notice of our privacy policies and practices, such as the type of information that we collect about you and the categories of persons or entities to whom that information might be disclosed. In compliance with GLBA and the laws of this State, we are providing you with this document, which notifies you of the privacy policies and practices of the Company.

Our Privacy Policies and Practices:

Information we collect and sources from which we collect it: We do not collect any nonpublic information about you or your business other than the following:

  • Information we receive from you, your attorney, referring Title Company or other representatives on applications or other forms, such as your name, address, telephone number, e-mail, or social security number
  • Information about your transaction with us, such as description, price, or terms
  • In addition, we may collect other nonpublic personal information about you from affiliated/nonaffiliated third parties, such as individuals and companies which may include information in documents received from your title company or lender.

Unless it is specifically stated otherwise in an amended Privacy Policy Notice, no additional information will be collected about you.

Information we disclose to third parties:

During our general business practices, we may disclose the information that we collect (as described above) about you or others without your permission to the following types of institutions for the reasons described:

  • Financial Service Providers:
    • To a credit reporting agency to detect or prevent criminal activity, fraud, or misrepresentation
  • Others:
    • To an insurance regulatory authority, law enforcement or other governmental authority to protect our interests in preventing or prosecuting fraud, or if we believe that you have conducted illegal activities.
    • To a third party such a surveying, real estate tax research of a municipal data firm if the disclosure will enable that party to perform a business, professional or tax function for us.

The disclosures described about are permitted by law. We require any third party who receives information from us to agree to not disclose or use the information provided other than to carry out the purpose(s) for which it was disclosed.


Your right to access and amend your personal information: You have the right to request access to the personal information that we record about you. Your right includes the right to know the source of the information and the identity of the persons, institutions, or types of institutions to whom we have disclosed such information within 2 years prior to your request. Your right includes the right to view such information and copy it in person, or request that a copy of it be sent to you by mail (for which we may charge you a reasonable fee to cover our costs). Your right also includes the right to request corrections, amendments, or deletions of any information in our possession. The procedures that you must follow to request access to, or an amendment of, your information are as follows:

To obtain access to your information from Canyon State Servicing Co, LLC: You should submit a request in writing to:

Canyon State Servicing Co, LLC.
3333 East Camelback Rd., Suite 112
Phoenix, AZ 85018

This request should include your name, address, account number and the information to which you would like access. The request should state whether you would like access in person, or a copy of the information sent to you by mail. Upon receipt of the request, we will contact you within 30 business days to arrange providing you with access in person or the copies that you have requested.

To correct amend or delete any of your information:

You should submit a request in writing to the address referenced above. The request should include your name, address, account number, telephone number, e-mail address, the specific information in dispute, and the identity of the document or record that contains the disputed information. Upon receipt of your request, we will contact you within 30 business days to notify you either that we have made the correction, amendment or deletion, or the we refuse to do so and the reasons for the refusal which you will have an opportunity to challenge.

Our practices regarding information confidentiality and security: We restrict access to nonpublic information about you to those employees who “need to know” that information to provide products or services to you or your company. We maintain physical safeguards that comply with federal regulations to guard your nonpublic personal information. In the event you believe the Company has not complied with the Privacy Policies and Practices as set forth in this Notice, you must give the Company notice in writing addressed to Canyon State Servicing, Co, LLC at the above address setting forth the reasons for such non-compliance. The Company shall not be deemed to be in breach of the Privacy Policies and Practices unless it has not resolved or explained the issues set forth in such notice within thirty (30) days to your reasonable satisfaction. All claims arising under this notice, shall be settled by arbitration, in the state of Arizona, in accordance with the rules of the American Arbitration Association.

Other Important information:

California Consumer Privacy Act (CCPA)

For California Residents: As a California resident you may have certain rights under California law, including but not limited to the California Consumer Privacy Act (CCPA). We will not share your Personal Information or Browsing Information with nonaffiliated third parties, except as permitted by California law.

The Company reserves the right to modify this Privacy Policy at any time. We will promptly reflect any such modifications in this document and when we do, we will revise the “Effective Date” noted above. Any updated version of this policy will be effective as of that date.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email:

Changes to Privacy Notice

We may change this Privacy Notice at any time. The Privacy Notice’s effective date will show the last date changes were made and will serve as notification of changes on the website.